Grievance Redressal Mechanism

Yalu is duty bound to provide fair treatment to our Consumer and Consumer grievances.
What does "Grievance" mean?
Grievance means any issue related to the product/service which has been availed by the consumer from the Flipkart Platform and consumer is seeking resolution for the same.
In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help Centre’ tab available on this page.
Journey:

Click on ‘Contact Us’ or ‘Help Centre’ tab

It will open to Yalu Help Center | 24x7 Customer Care Support

Choose from Type of Issue / Help Topics
Submit

If your query / complaint not resolved needs to be escalated : As per the applicable laws, Flipkart has appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:
Mr. Mahendra A S

Designation: Senior Manager
YALU INDIA
Building Number 9, Mindspace, HITEC City, Hyderabad, Telangana 500081.

Contact no. : +91 7794 003 003
Our ‘Grievance Redressal Mechanism’ is as follows:

Upon the receipt of a Consumer Grievance on the channels specified above.

The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and The Consumer shall receive a system generated “Unique ID” to track the grievance status “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws. A Grievance will be considered as closed and disposed-off and in any of the following instances, namely: When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance For more details, please visit Terms of Use.

We're here to help — YALU.in Support

Reach us by phone, WhatsApp, or email. Our team aims to respond quickly and resolve your query with care.

      <div class="mt-6 flex flex-wrap gap-3">
        <a href="tel:+917794003003" class="px-5 py-3 rounded-2xl bg-primary-600 text-white font-medium shadow hover:bg-primary-700 focus:outline-none focus:ring-2 focus:ring-primary-400">Call +91 7794 003 003</a>
        <a href="mailto:support@yalu.in?subject=Support%20Request%20from%20YALU.in%20Site" class="px-5 py-3 rounded-2xl border border-primary-200 text-primary-700 font-medium hover:bg-primary-50 focus:outline-none focus:ring-2 focus:ring-primary-200">Email support@yalu.in</a>
        <a href="https://wa.me/917794003003" class="px-5 py-3 rounded-2xl border border-gray-200 font-medium hover:bg-gray-50" target="_blank" rel="noopener">WhatsApp</a>
      </div>
    </div>

    <div class="md:pl-6">
      <div class="rounded-2xl bg-white shadow-sm ring-1 ring-gray-100 p-5">
        <div class="flex items-center gap-3">
          <div class="h-12 w-12 rounded-xl bg-primary-100 flex items-center justify-center">
            <svg xmlns="http://www.w3.org/2000/svg" class="h-7 w-7 text-primary-700" viewBox="0 0 24 24" fill="currentColor"><path d="M6.62 10.79a15.464 15.464 0 006.59 6.59l2.2-2.2a1 1 0 011.01-.24c1.12.37 2.33.57 3.58.57a1 1 0 011 1V21a1 1 0 01-1 1C10.3 22 2 13.7 2 3a1 1 0 011-1h3.5a1 1 0 011 1c0 1.25.2 2.46.57 3.58a1 1 0 01-.24 1.01l-2.2 2.2z"/></svg>
          </div>
          <div>
            <p class="text-sm text-gray-500">Phone</p>
            <p class="text-lg font-semibold tracking-tight">+91 7794 003 003</p>
          </div>
        </div>
        <hr class="my-4" />
        <div class="flex items-center gap-3">
          <div class="h-12 w-12 rounded-xl bg-primary-100 flex items-center justify-center">
            <svg xmlns="http://www.w3.org/2000/svg" class="h-7 w-7 text-primary-700" viewBox="0 0 24 24" fill="currentColor"><path d="M20 8l-8 5-8-5V6l8 5 8-5v2z"/><path d="M4 8v10h16V8l-8 5-8-5z"/></svg>
          </div>
          <div>
            <p class="text-sm text-gray-500">Email</p>
            <p class="text-lg font-semibold tracking-tight"><a class="hover:underline" href="mailto:support@yalu.in">support@yalu.in</a></p>
          </div>
        </div>
        <hr class="my-4" />
        <div class="flex items-center gap-3">
          <div class="h-12 w-12 rounded-xl bg-primary-100 flex items-center justify-center">
            <svg xmlns="http://www.w3.org/2000/svg" class="h-7 w-7 text-primary-700" viewBox="0 0 24 24" fill="currentColor"><path d="M2 5a2 2 0 012-2h16a2 2 0 012 2v10a2 2 0 01-2 2h-7l-4 4v-4H4a2 2 0 01-2-2V5z"/></svg>
          </div>
          <div>
            <p class="text-sm text-gray-500">Hours</p>
            <p class="text-lg font-semibold tracking-tight">Mon–Sat, 10:00–18:00 IST</p>
          </div>
        </div>
      </div>
    </div>

  </div>
</div>

Support Options

Choose the quickest path to get help.

  <div class="mt-6 grid sm:grid-cols-2 lg:grid-cols-3 gap-4">
    <div class="rounded-2xl border border-gray-100 bg-white p-5 shadow-sm">
      <h3 class="font-semibold">Call Us</h3>
      <p class="text-sm text-gray-600 mt-1">Speak with a support specialist.</p>
      <a href="tel:+917794003003" class="mt-3 inline-block rounded-xl px-4 py-2 bg-primary-600 text-white hover:bg-primary-700">Call Now</a>
    </div>
    <div class="rounded-2xl border border-gray-100 bg-white p-5 shadow-sm">
      <h3 class="font-semibold">WhatsApp</h3>
      <p class="text-sm text-gray-600 mt-1">Quick chat for simple queries.</p>
      <a href="https://wa.me/917794003003" target="_blank" rel="noopener" class="mt-3 inline-block rounded-xl px-4 py-2 border border-gray-200 hover:bg-gray-50">Open Chat</a>
    </div>
    <div class="rounded-2xl border border-gray-100 bg-white p-5 shadow-sm">
      <h3 class="font-semibold">Email</h3>
      <p class="text-sm text-gray-600 mt-1">Share details and attachments.</p>
      <a href="mailto:support@yalu.in?subject=Support%20Request&body=Please%20describe%20your%20issue%20here." class="mt-3 inline-block rounded-xl px-4 py-2 border border-primary-200 text-primary-700 hover:bg-primary-50">Send Email</a>
    </div>
  </div>
</div>

Frequently Asked Questions

What information should I include in my support request? ▾

Please share your name, contact number, order/ad reference (if any), a brief description, and screenshots if helpful.

How quickly will I get a response? ▾

We aim to acknowledge within a few business hours and resolve most queries within 1–2 business days.

Is WhatsApp support available? ▾

Yes, you can start a chat using the button above for quick questions.

Direct Contact

Phone & WhatsApp

Reach us instantly during business hours.

Phone: +91 7794 003 003
WhatsApp: wa.me/917794003003

Email

For detailed queries or attachments.

Support: support@yalu.in